Privacy Policy

Personal Information You Provide

When you use our matching service or contact forms, we may collect the following information:

• Full name
• Email address
• Phone number
• Mailing address (city, state, ZIP code)
• Tax debt amount and type of tax issue
• Filing status
• Any additional information you voluntarily provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and geographic location (city/state level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL and search terms
• Device identifiers

We use the information we collect to:

• Match you with qualified tax relief professionals
• Facilitate your free consultation with matched specialists
• Respond to your inquiries and customer service requests
• Improve our website, services, and matching algorithms
• Send service-related communications (e.g., confirmation emails)
• Analyze usage patterns and optimize user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

As a matching service, sharing your information with our tax relief partners is essential to providing our service. When you submit your information through our forms, we share it with one or more vetted tax relief companies so they can provide you with a free consultation.

We may also share your information with:

• Service providers: Companies that help us operate our website, process data, or provide analytics (e.g., hosting providers, email services)
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize additional sharing

We do not sell your personal information to third parties for their own marketing purposes unrelated to the tax relief services you have requested.

We use cookies and similar tracking technologies to collect information about your browsing activity. These include:

• Essential cookies: Required for the website to function properly (e.g., session management, form submission)
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Advertising cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Functional cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to opt-out: You may opt out of the sale of your personal information, if applicable.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at privacy@taxreliefmatch.com or call 1-800-555-0199. We will verify your identity before processing your request and respond within 45 days.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically:

• Lead information: Up to 3 years from the date of submission, unless you request earlier deletion
• Contact form submissions: Up to 2 years from the date of submission
• Website analytics data: Up to 26 months
• Legal and compliance records: As required by applicable law

After the retention period, your data is securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for data in transit, encrypted storage for sensitive data, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: